Take the right message
A live receptionist can collect a caller’s name, number and reason for calling, plus the details you agree in your call script.
Human call answering for UK businesses
When you cannot pick up, a person can.
CallCrafted helps you arrange professional telephone answering around your business. Real receptionists greet callers in your name, take the details you need and send you a clear message.
✓ Real people answering
✓ Your own call instructions
✓ Messages by email or SMS
SC
Sarah callingNew service enquiry
Live
CallerHi, I need someone to look at a problem this week.
ReceptionistOf course. I can take a message for the team. What is the best number to reach you, and what is your enquiry about?
AnsweredIn your name
CapturedDetails taken
SentMessage to you
●Real receptionists
●Answer in your name
●Take useful messages
●Transfer calls if arranged
●Email or SMS updates
Built around the outcome
Make every conversation count.
Choose the calls you want covered and what the receptionists should say. We help shape a simple answering plan for your business, with more detailed call handling available where needed.
Keep your number
Forward calls from your existing number to an allocated answering number, or ask about using a new number.
Add more when needed
Call transfers, appointment booking, order taking and customer support can be scoped as part of a tailored plan.
A managed launch
Tell us how your calls should be handled.
We agree the greeting, information to collect, coverage hours and where messages should go before arranging your answering service.
Choose coverage
Tell us when you need help: during busy periods, outside office hours or at agreed times.
Agree instructions
Set the greeting, questions, transfers and message recipients that suit your business.
Set up forwarding
Forward your existing number to the allocated answering number when you are ready.
Receive messages
Receptionists handle calls under the agreed instructions and send details by email or SMS.
Who it helps
Made for businesses that cannot stop work to answer every ring.
Start with missed calls, busy periods or out-of-hours coverage. Full 24/7 cover and more involved tasks can be quoted separately.
Trades & contractorsQuote requests and job details
Clinics & practicesCaller details and messages for your team
Gyms & studiosMembership and class enquiries
Property servicesViewing and maintenance enquiries
Sports & groundsCustomer questions and callback requests
Professional servicesNew enquiries and message taking
Questions
Before you get started
Who answers the calls?
Real receptionists answer using the business name and instructions agreed for your service.
Do we need a new telephone number?
No. You can usually forward calls from your existing number to an allocated answering number. Your phone provider may charge for diverted calls.
Can you book appointments?
Appointment booking, orders and more detailed customer support can be arranged through a bespoke call handling plan. We will confirm the scope and price before launch.
Can you answer around the clock?
Full 24/7 cover is available as an option. We will confirm your hours and any additional charge in your quote.
How do we receive messages?
Messages can be sent by email or SMS. We will agree who receives them and what details the receptionists should collect.
Request a call handling plan
Tell us which calls you need covered.
Share your call volume, coverage hours and the information you need from callers. We will discuss a suitable setup and quote before you commit.
Ready to enquire?We will use your details to discuss a suitable answering plan.